FREQUENTLY ASKED QUESTIONS

Q. Who is HomeHelp123?
A. The mission of HomeHelp123 is to be the most helpful and successful commercial and residential Real Estate acquisition firm in the United States.  HomeHelp123 incorporates proven and professional techniques to help property owners transition from their current situation into another that better suits their needs.  HomeHelp123 maintains a full time staff of Real Estate professionals specifically trained to give top quality customer service to their individual clients and customers.

Q. Who usually sells their houses to HomeHelp123?
A. People all over the U.S. have made the decision to sell their home to HomeHelp123, for a variety of different reasons. People who sell to HomeHelp123 come from all walks of life. What they have in common is the need or desire to sell their homes, as quickly and with as few hassles as possible, to a company they know will treat them with respect and honesty. View Our Testimonials!

People who sell to HomeHelp123:

• Have inherited property and need or want to sell it quickly
• Have investment property inhabited by problem renters
• Are relocating and need to sell their house quickly
• Are going through a divorce and need to liquidate assets
• Are behind on payments and/or are facing foreclosure
• Own a house that needs more repairs than they have the money, time, and/or desire to make

Q. How does the process work?
A. There are 3 simple steps. Simply fill out and submit our brief online form telling us about the house you want to sell. The information will be sent to a HomeHelp123 representative in your area, who will call you to arrange a time to view your house to make you an offer. Then, you will receive your money.

Q. Do you pay market value?
A. Any offer you receive would be an amount discounted from the retail value of your house if it were fully renovated. We are professional home buyers who buy homes to resell for a profit. However, we close quickly, pay cash, and usually pay all normal closing costs -- conveniences that may or may not be of equal or greater value to you.

Q. How do you determine the price you will offer for my house?
A. Your HomeHelp123 representative will take a variety of factors into consideration when formulating an offer on your house, including:

• The condition of the house
• The extent and cost of renovations required
• The time required to complete the renovations
• The value of the house once renovations are complete as compared to other houses in the same area
• The costs in real estate commissions to market the house once renovations are complete
• The costs of insurance, utilities, taxes, loan payments incurred to buy the house, and maintenance while the house is being renovated and on the market.

Q. Do you buy condos or townhouses?
A. HomeHelp123 buys houses, condos, townhouses, duplexes, multi-tenant buildings, and some commercial properties.

Q. Do you buy mobile homes?
A. No, HomeHelp123 does not buy mobile homes of any size or type, regardless of condition or attributes (such as being tied down or on a foundation).

Q. Do you charge a fee to make an offer for my house?
A. Absolutely not! A HomeHelp123 representative will visit your house, explain the process, and make an offer at no cost to you.

Q. If I submit the form containing information about the house I want to sell, am I obligated to HomeHelp123 in any way?
A. You are under no obligation whatsoever to HomeHelp123 or to our local representatives when you submit the online form, when you show your property to one of our franchisees, or when you receive an offer on your house.

Q. What type of information do I need to give you when I contact you for the first time?
A. We need very basic information from you about your house. The number of bedrooms, bathrooms, and overall condition of the property is needed. We will also ask you how long you have owned your home and if there are any mortgages or liens against the property.

Q. What is a closing or settlement date?
A. Closing date is the day that both you as the seller, and HomeHelp123 as the buyer, meet and settle the obligations of a purchase agreement. This is when we buy your house. The closing takes place at a professional settlement company.

Q. What happens with my mortgage once you buy my house?
A. On the day we buy your house, your mortgage is fully paid. By law, the professional settlement company that conducts the closing MUST payoff your mortgage and any other liens before they distribute the remainder of your money. In some cases, we will work to help restore credit by bringing your mortgage current and leaving it in place when we purchase it. In these transactions, we purchase your property, leave your mortgage in place to make on time payments to your lender, and the professional settlement company distributes the remainder of your money. This is only done when the seller requests it.

Q. What happens if my house is in pre-foreclosure?
A. We work FAST to ensure that your house doesn't go to foreclosure. We present you with a FAIR offer that can include us bringing your mortgage payments current or paying off your mortgage and giving you money at closing. We help save your credit, avoid foreclosure, and allow you to sell your house FAST and FAIR. Due to recent legislation, if you reside in the state of Maryland and are within a certain period of time before your foreclosure sale date, we will introduce you to a Foreclosure Consultant. The legislation mandates that if you are within this certain window that a foreclosure consultant must explain to you all of your options involved in selling your home.

Q. What happens if I am in bankruptcy?
A. We work with your bankruptcy attorney to present a FAIR offer and give you additional money at closing. We present the offer directly to your attorney and work to have the offer accepted by the bankruptcy court. Once the offer is accepted, we ensure that the bankruptcy is released and we buy the property as soon as possible.

Q. What is a deed of trust?
A. A deed of trust is a document that is recorded in the county land records with your deed that references your mortgage. It acts as a placeholder in the land records to define the existence of the mortgage you have against your house.

Q. What is a title?
A. A title is a listing of the history of owners, debts, and other information related to your house. Title is produced by researching the documents recorded in the land records of your county.

Q. What takes place during a transfer?
A. During a transfer, a new deed is drafted and signed by the seller, transferring ownership of the house to the new buyer. This document is then recorded in the land records with the above mentioned deed of trust.

Q. What kinds of houses do you buy?
A. We buy houses in any condition. Does your home need a little work? Does it need a lot of work? We'll buy it. In fact, most homes we purchase need some work. Is your home already in good condition? We'll buy it.

Q. How are you different from real estate agents?
A. Real estate agents “list” properties. They charge you a commission to sell your property. There are no guarantees if, when and how much your property will sell for. The average property takes months to sell. Some properties take over a year, especially in today’s real estate market! This uncertainty causes great stress and anxiety. Usually not until the day your property sells and you get your check, do you even know exactly how much you’re going to receive. We do not “list” properties, we buy them. We do not charge any fees or commissions. Often within 24 to 48 hours we can make you a fast cash offer, and usually within ten days or sooner you can have your money! We can relieve your stress, and we want you to have a hassle-free, pain-free sale! Call us at 1-800-432-2123 24 hours/7 days a week or complete our online form.

Q. Do we have to pay for repairs before you will buy our house?
A. No, we buy homes “as is” and will make all necessary repairs.

Q. How long might it take to close once I have signed an agreement with your homebuyer?
A. The closing date depends upon your unique situation, but in most cases we can close in ten days or less. Q. Does it matter if I have a realtor? Sometimes we can purchase your home if it is priced right; however, if you do have your home listed with a realtor, you would need to get a real estate listing agreement release from your realtor before we could enter into an agreement with you.

Q. I owe more than my house is worth. Can you help me?
A. Yes, many times banks and mortgage companies will accept less than what is owed on your mortgage. Just complete the online form on any page of our website, and a HOMEHELP123 homebuyer will contact you to discuss the options available to you.

Q. How long will it take to get an offer on my home?
A. In most cases, you will receive an offer from a HOMEHELP123 representative within 24-48 hours!  View Our Testimonials!